Shipping policy

Simple, Clear Shipping

  • Free shipping at $99+

  • Just $9.99 below $99

  • Clear pricing, no surprises

  • Easier to say yes at checkout

PaintScratch uses a simple shipping model so customers can quickly understand their total. Instead of sorting through multiple shipping rules, they can see the cost right away and move forward with confidence.

Where We Ship

  • We currently ship within the United States only.
  • Due to carrier regulations, paint and spray products cannot ship internationally, including to Canada.

Order Processing & Shipping

  • All orders are custom mixed to your paint code.
  • Most orders ship within 5 business days.
  • Some colors may take up to 10 business days if additional research is required.
  • You’ll receive a confirmation email once your order ships.

Shipping methods:

  • Spray cans: FedEx or UPS (ground, with tracking)
  • Paint pens & bottles: USPS (tracking may vary)

Shipping times depend on location, carrier, and seasonal volume.

Shipping Restrictions

  • Spray cans and catalyzed products ship ground only.
  • Paint products cannot ship overnight or 2-day air due to hazardous material regulations.

Order Changes & Cancellations

Because all paint is custom made:

  • Orders cannot be changed or canceled once production begins.
  • Custom-mixed paint cannot be restocked or resold.

Custom Matching & Special Cases

For older vehicles, rare colors, repaints, or missing paint codes, custom matching provides the best accuracy. You can mail in a small painted part (such as a fuel door) for a hand-matched color.

If a color formula is unavailable or cannot be remixed, our paint technicians will review your request and either:

  • Issue a refund, or
  • Recommend a custom hand match.

Our Guarantee

If your paint does not match, we’ll issue a replacement or refund.

Damaged or defective items will be replaced or refunded.

Unused accessories and tools can be returned for a refund.

All paint is custom mixed. If there’s an issue, we’ll resolve it fairly.

Requests must be submitted within 75 days of ordering.

You can order from PaintScratch with confidence. If something isn’t right, we’ll make it right quickly.

View Refund Policy >

Frequently Asked Questions

Do I need to mail anything back first?
No. Start the process by submitting photos.

What if my items arrived damaged or defective?
Upload photos and we’ll replace or refund the affected items.

What if I ordered the wrong paint?
Let us know in your request. We’ll help identify the correct color and next steps.