How do I get help with an order?
Use the support page links to contact PaintScratch or find your order. Include your order number or invoice number when you have one.
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Frequently Asked Questions
Browse our FAQs to find answers to the most common questions about ordering, paint matching, application, safety, and support.
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Shipping & Returns
Free shipping on orders over $149! We custom mix each order. Most orders ship within 5 business days. Some colors may take up to 10 business days if we need more research. Delivery time depends on your location and carrier. Paint problem? Contact us within 75 days of your order date. Unused accessories and tools can be returned within 75 days of your order date. You pay the return shipping. See our refund and return policy for details.
Check an existing order
Find Your Order
View your current order status, or find an older invoice from a previous order.
Get in touch
Contact Us
If you have a question, problem, or concern, please reach out and we'll do our best to help!
Over a million orders shipped
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Paint Color Match Guarantee
Test your paint before use. Send photos if the color does not match.
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Free Shipping on Orders $149+
Paint is mixed fresh. Most orders ship within 5 business days.
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75-Day Order Support
Paint problem? Contact us within 75 days of your order. See our refund and return policy.
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Easy for First-Time Users
Kits for every skill level - from beginner to pro.
Support questions
What if my color does not look right?
Test the paint on a card or scrap piece, let it dry, and compare it next to the vehicle in natural daylight. If you need help, include photos when you contact support.
Where do I find shipping and return details?
Review the Shipping & Returns page for current shipping costs, return timing, custom-mixed paint limits, and request instructions.
What kind of scratch or scuff is on my car?
Compare real damage photos and see what to check before you choose a repair. If you are still unsure, contact us.
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Expert advice instead of random babble.
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