How do I get help with an order?
Use the support page links to contact PaintScratch or find your order. Include your order number or invoice number when you have one.
Find answers quickly
Frequently Asked Questions
Browse our FAQs to find answers to the most common questions about ordering, paint matching, application, safety, and support.
custom paint delivered to you
Shipping & Returns
Free shipping on orders over $149! We custom mix each order then ship within 5-7 business days. You can return items for 75 days.
Check an existing order
Find Your Order
View your current order status, or find an older invoice from a previous order.
Get in touch
Contact Us
If you have a question, problem, or concern, please reach out and we'll do our best to help!
Why millions of car owners trust PaintScratch
-
Perfect Color Match - or we replace it free
Custom mixed, just for you. No risk. No guesswork.
-
Free Shipping on Orders $149+
Every paint mixed to order & shipped in 3-5 days.
-
75-Day Refunds & Returns
We'll replace or refund - no need to mail back returns!
-
Easy for First-Time Users
Kits for every skill level - from beginner to pro.
Support questions
What if my color does not look right?
Test the paint on a card or scrap piece, let it dry, and compare it next to the vehicle in natural daylight. If you need help, include photos when you contact support.
Where do I find shipping and return details?
Review the Shipping & Returns page for current shipping costs, return timing, custom-mixed paint limits, and request instructions.