Custom paint orders are final. Each color is custom mixed for your specific order and cannot be cancelled once production begins. If there is a problem with your order, such as a defect, missing items, or a color mismatch, we will make it right with a replacement or refund.
Our Guarantee
If your paint does not match, we will make it right with a free replacement or refund. Upload photos through our return form so our paint tech can review and resolve your issue quickly.
Older and uncommon vehicles
For older models or uncommon makes where factory color chips are unavailable, an exact color match may not be possible. Our team will review your photos and determine whether a refund or a custom hand match is the best option.
Damaged or missing items will be replaced or refunded at no charge.
Shipping times. Orders usually ship within five business days. During busy periods (spring and summer), shipping may take up to ten business days. Orders are processed in the order received.
Free Shipping and Returns.
If you return unused non-paint items from an order that originally qualified for free shipping and the total drops below the free-shipping threshold, our standard shipping fee will be deducted from your refund.
Check and test first. Always confirm your color code on the vehicle before ordering. When your order arrives, test the paint on a small, glossy surface or inconspicuous area before applying it to the vehicle.
Special finishes. Metallic and tricoat paints can be more challenging to match and should be blended into adjacent panels. If you are ordering a tricoat paint, please read about tricoats before ordering.
Color accuracy. We guarantee that the paint we mix will match the manufacturer�s original factory color chip for your vehicle. However, fading, prior repainting, or aging may cause your vehicle�s color to differ from the factory chip.
VIN (Vehicle Identification Number). The VIN helps identify formula variances but does not provide the color code. Please make sure you have located the correct color code on your vehicle before ordering.
Wheel and interior paints. These colors often lack official color codes, so exact matches may not be possible. We recommend ordering a small size first to verify color accuracy.
Return window. You have 75 days from your order date to report any color or order problems. After 75 days, all sales are final.
Safety notice. Automotive paint is hazardous. Keep away from children and always use gloves, goggles, and a respirator in a well-ventilated area. Store materials safely when not in use.
PaintScratch has been in business for over 50 years and we stand behind every order. If something is not right, we will make it right.
Please read our complete return policy for additional details.