When Will I Recieve My Order?
Every order must be custom made. This involves researching the formula,  making the paint from the formula,  filling, testing, packaging and shipping. Orders from the United States will typically take from 3-10 days to arrive at your doorstep. Foreign orders can sometimes take up to two months due to shipping and customs. This is in extreme cases as many orders arrive overseas in two weeks time. Please be patient!

Spray cans, pints, quarts and gallons are shipped via UPS. UPS provides tracking information. Sorry, we do not ship COD.
Paint pens and brush cap bottles are shipped via the USPS. USPS does not provide tracking information as orders are shipped first class mail.

The first container of paint ordered is $4.95 ($8.95 spray cans) for shipping/handling. Additional containers of paint are charged $1.00 shipping each. Extra items ordered (such as sandpaper, rubbing compound, etc.) adds an additional $1.00 per item except when ordered on the PaintScratch Store where each item has it's own shipping charge. 

International orders are charged an additional $5.00. Spray cans are shipped via UPS under ORMD regulations and can take up to 10 days to deliver. Spray cans can only be shipped to the lower 48 United States due to shipping regulations. Touch up bottle and paint pen paint orders are shipped via the USPS under their ORMD regulations for hazardous materials. All applicable USPS 343 requirements are met. Pints, Quarts and Gallons paint orders are shipped via UPS hazardous material shipping and can take up to an extra week.

Next Day or Air Service
We cannot offer next day or 2nd day service on paint due to federal shipping regulations. All paint must be shipped by ground.

Color Code
You will need to find the color code for your vehicle. This code describes your color and is found on the color identification plate on all vehicles. When you select your year, make and model, a screen will come up with all the colors and color codes identified for your vehicle. At the top of the page, a link will be provided to the appropriate color-code diagram showing you the exact location of your color identification plate. Sometimes these codes can be difficult to find and the color-code diagram will have more information to help you. See the section Finding your color code for more information.

Make sure you take the time to find your color code. For example, many cars will not only have two very similar looking reds, but they will both be called say "Dark Garnet Red Metallic Clearcoat." They will look identical on the screen, but it means these paints have two slightly different formulas, so the color code on your car will identify the correct paint.

Screen Colors
The colors shown for each year, make and model are approximations of the color and should not be used to order, unless you happen to have the only orange shown. As long as you find your color code, don't worry if the screen color shown seems way off. Metallic colors are VERY difficult to show on screen. The color code on your car absolutely identifies the correct color and is much more reliable than trying to guess which of the eight reds shown is yours! We recommend printing the page of colors shown for your car and taking this out to the vehicle. The page of colors will include the paint code and if you have a color printer, it will print a reasonable approximation of the color. You should also print out the color-code diagram for your vehicle. 

Repainted Vehicles
As long as your car was painted the original color, you should have no problems. Most collision repair shops will repair your vehicle with the original paint. However, if you locate your color code and  find the color is completely different from what is shown on the screen, your entire car was probably repainted and you won't be able to order touch-up paint using this website.

Safety!
Please be careful with automotive touch up paint, primer and clearcoat and understand the following warning:

Keep away from children! Call a physician IMMEDIATELY if swallowed. Keep out of direct sunlight and heat over 120F. DO NOT STORE IN CAR and avoid freezing. Contains  HAZARDOUS Waste. EPA requires proper disposal. Use with adequate ventilation. If you experience any dizziness discontinue product use immediately and call physician. Wear approved SAFETY goggles when spraying or handling paint.

If you leave the bottle in the sun, it can dry up quickly.

If you have any questions about two-tone paints, please contact us.