Order and Shipping Problems/Questions

To place your order, please start at our Home Page.

Order Problems


Ordering more than one paint

Our order form only lets you order one paint color at a time. If you need to order more than one color, follow these steps.
I received the wrong paint
This happens as we custom mix every order and it's possible to mix up everything from labeling to what paint goes in which package. Please let us know immediately by filling out the problem form so we can assist you.
How long does it take to receive my order
We custom mix each order so most orders are shipped within five business days. Some paint formulas take research so it may take up to 10 business days before we have the information to make your order. When you check the status of your order, it will tell you how many orders are in front of you and the number of business days until your order ships. The number of days shown is approximate and it can depend on how fast we are processing the orders in front of you.

If you order spray cans, they are shipped via the UPS and you will also receive a tracking number and an expected delivery date. If you order paint pens or brush cap bottles, these ship via the USPS and no tracking information is available. Once your order is made, you can check here for approximate shipping times.


I never received my Order
If you do not receive your order in a timely manner  please fill out the problem form so we can assist you. You should note the website says
"Most orders will ship within five business days, but some orders may take up to ten business days before they ship. Shipping time can then take up to ten business days via the USPS or UPS (spray cans)."
Overnight/2nd day air shipments
We cannot ship paint overnight because automotive paint is considered hazardous and cannot be shipped via air.

Order Cancellations
Since we custom mix each order, we cannot just put your order back on our shelf. Out of every 10,000 orders we receive on our site, approximately 9,000 of them are for unique colors! We often will begin working on your order as soon as it is placed. Custom mixing paint costs money and takes time and energy and therefore we do not allow order cancellations.
Credit Card Charges
Because each order is custom made, we must charge your card so we can begin working on your order.
We cannot ship Spray Cans Out of the 48 States
We cannot find a carrier who will ship spray cans out of the continental United States. We recommend buying the 2oz. size (or larger) and using the Preval Sprayer available at any auto parts store.

To place your order, please start at our Home Page.