PaintScratch Touch-Up Paint  ›  Spray Cans  ›  Poor Coverage Problem
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Posted by: Vince (Guest) Posted on: August 24th, 2005, 7:29am

Hi,

The website indicates that two coats of spray should be enough, but the can I just received gave much poorer coverage.  I ended up using the whole can on a rather small area, making a total of some 25 coats of paint, which only about half-covered the primer spots in that area.  Is this normal for some types of paint?  I made sure the can was thoroughly shaken and let the coats dry in between, but I thought it would cover better than that.  The color is a metallic green.  I think the color will match pretty well when I'm done, but I just wanted to make sure this was normal.  The thinness of the paint actually made it pretty easy to blend.  I already ordered a replacement can so I can finish the job.

Thanks!

Posted by: vince (Guest) Posted on: August 31st, 2005, 2:46am
Reply: 1

Hi,

I actually got my second replacement can today, and it works great; nothing like the first one.  It covers in the first coat what the entire can (and 25 coats) could not before.  Since the first can seems defective, can I get a refund for one can of basecoat?

Posted by: admin Posted on: September 5th, 2005, 4:37pm
Reply: 2

You would have to send it back to us and we would need to take a look at it to see what the problem is. Did you ever fill out a troulble ticket on  our site? This should have been the first step.

Posted by: vince (Guest) Posted on: September 27th, 2005, 2:19am
Reply: 3

I got a trouble ticket but either way I still needed more paint to finish the job, as the first can didn't hardly cover at all.  I wasn't sure there was a result of a defect until I got the second can and it covered really well... nothing like the first.  The support email I got was just a kurt response, a refusal to credit and delivery of a third can I now have no need for.  The whole reason I ordered a second can was because the first can didn't work right... I even included in the order a note stating such as requesting a credit if the coverage issue wasn't normal, but I never got a response from that.  In the big picture $24 isn't a lot of money, but I'm not satisfied at all by this service or policy.

Posted by: Bob Williams (Guest) Posted on: October 7th, 2005, 9:59pm
Reply: 4

I just received my first spray can of a light yellow, and seem to have the same problem.  The paint has very little pigment in it.  In spite of at least 5 minutes of shaking the can before painting, 6 coats on the little sample card is still not enough to provide good coverage.  A normal spray can would provide decent coverage after 2 coats.  I was wondering if this was the usual for automotive spray paint, but now it sounds like poor quality control!

Posted by: admin Posted on: October 30th, 2005, 12:16am
Reply: 5

Did you fill out a trouble ticket on the PaintScratch site?

Posted by: Bob Williams (Guest) Posted on: November 4th, 2005, 10:40pm
Reply: 6

Regarding the coverage problem I posted above (sorry about the double post):
I returned the painted sample card with description of problem and received a replacement can within 2 weeks.  The new can is fine -- the coverage seems to be perfectly normal.  And as before, the color is right on.  Thanks!

Posted by: admin Posted on: December 4th, 2005, 7:12pm
Reply: 7

Because each can is custom made, sometimes they are not filled correctly. As soon as we know, we send out a replacement can ASAP.

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