Hi,

The website indicates that two coats of spray should be enough, but the can I just received gave much poorer coverage.  I ended up using the whole can on a rather small area, making a total of some 25 coats of paint, which only about half-covered the primer spots in that area.  Is this normal for some types of paint?  I made sure the can was thoroughly shaken and let the coats dry in between, but I thought it would cover better than that.  The color is a metallic green.  I think the color will match pretty well when I'm done, but I just wanted to make sure this was normal.  The thinness of the paint actually made it pretty easy to blend.  I already ordered a replacement can so I can finish the job.

Thanks!

Hi,

I actually got my second replacement can today, and it works great; nothing like the first one.  It covers in the first coat what the entire can (and 25 coats) could not before.  Since the first can seems defective, can I get a refund for one can of basecoat?

You would have to send it back to us and we would need to take a look at it to see what the problem is. Did you ever fill out a troulble ticket on  our site? This should have been the first step.

I got a trouble ticket but either way I still needed more paint to finish the job, as the first can didn't hardly cover at all.  I wasn't sure there was a result of a defect until I got the second can and it covered really well... nothing like the first.  The support email I got was just a kurt response, a refusal to credit and delivery of a third can I now have no need for.  The whole reason I ordered a second can was because the first can didn't work right... I even included in the order a note stating such as requesting a credit if the coverage issue wasn't normal, but I never got a response from that.  In the big picture $24 isn't a lot of money, but I'm not satisfied at all by this service or policy.

I just received my first spray can of a light yellow, and seem to have the same problem.  The paint has very little pigment in it.  In spite of at least 5 minutes of shaking the can before painting, 6 coats on the little sample card is still not enough to provide good coverage.  A normal spray can would provide decent coverage after 2 coats.  I was wondering if this was the usual for automotive spray paint, but now it sounds like poor quality control!

Did you fill out a trouble ticket on the PaintScratch site?

Regarding the coverage problem I posted above (sorry about the double post):
I returned the painted sample card with description of problem and received a replacement can within 2 weeks.  The new can is fine -- the coverage seems to be perfectly normal.  And as before, the color is right on.  Thanks!

Because each can is custom made, sometimes they are not filled correctly. As soon as we know, we send out a replacement can ASAP.