Lighten/Darkening Paint

Customers often tell us the paint looked fine until they applied the clearcoat which darkened the basecoat paint. Because the basecoat dries flat, it can look like a good match until you apply the clearcoat. Clearcoats normally will make the … Continue reading

Posted in Paint Repair

Bike Frame Fiasco

This past week, we had a customer who wanted to match his bike frame. He wanted to send us a picture of the bike so we could match it. After emailing back several times, “we cannot match from a picture” … Continue reading

Posted in Customer Service, Paint Repair

A Tale of Two Customers

Take a look at these two comments: “Just finished spraying your paint and everything has come out beautiful. Great match and customer service. Thanks again! Jason ” “My paint repair came out terrible. The color didn’t match and your employees … Continue reading

Posted in Paint Repair

Paint Thinner

One of the unsung heros of our site is automotive lacquer thinner (paint thinner). Ordering paint without having some thinner around is not a good decision. Here is why. 1) Thinner is great for cleanup. Spilling paint is no fun … Continue reading

Posted in Paint Repair

Paint Pens

Of all the products we sell, the paint pen causes the most controversy with our customers. Some customers swear by them and others swear at them. I happen to really like the paint pens, but they have their limitations. The … Continue reading

Posted in Paint Repair

Color Mismatches

I’m often asked why the colors we mix sometimes don’t match. This can be quite frustrating for you, the customer, and I wish there was a way to avoid it 100% of the time. Here is why this is not … Continue reading

Posted in Paint Repair